Best Glint Alternatives & Competitors
Glint (Viva Glint) is built for structured employee listening inside HR workflows, especially in Microsoft Viva environments. If you need a broader survey tool, customer feedback programs, or simpler self-serve surveys, these alternatives are worth comparing.
Compared with Glint, most alternatives here are more transparent on pricing and more flexible about use cases beyond internal engagement programs. The top picks also tend to score higher on ratings, but they differ a lot in what they optimize for: CX programs (NPS/CSAT), in-app product surveys, or general-purpose survey building.
Top 3 Glint Alternatives
- Delighted - Best for NPS/CSAT programs: A CX-focused alternative to Glint for running NPS/CSAT/CES programs with published pricing and lots of integrations.
- AskNicely - Best for frontline CX workflows: A CX alternative to Glint focused on NPS/CSAT, follow-up workflows, and multi-location visibility.
- Refiner - Best for in-app product surveys: An in-app survey alternative to Glint for product teams that need targeting, triggers, and integrations with analytics and CRMs.
Key Takeaways
- Best Overall Alternative: Survicate is a strong pick if you want multi-channel feedback collection plus a central place to organize and analyze comments (its Research Hub), which is a different approach than Glint’s HR-first engagement focus.
- Best for In-App Product Feedback: Refiner is usually the better fit when you need in-app surveys with targeting based on user traits and behavior—capabilities Glint is not positioned for.
- Best Budget-Friendly Option: Google Forms is hard to beat for quick internal surveys and simple branching, especially if you already use Google Workspace and are fine with basic reporting.
- Best for CX Templates and Integrations: Delighted is a practical alternative for ongoing NPS/CSAT/CES programs with lots of delivery options and integrations, rather than HR engagement rollups.
- Closest “Survey Platform” Feel: SurveyMonkey and Typeform are more general-purpose for building and distributing surveys than Glint, but plan limits and pricing tiers can be a deciding factor.
Glint Alternatives: Quick Comparison
Here is a quick overview of how Glint compares to its top competitors in terms of pricing, ratings, and key features.
| Tool | Rating | Starting Price | Free Plan | Choose when... |
|---|---|---|---|---|
 | 3.8/5 | $19/mo | Yes | Choose Delighted over Glint when you’re measuring customer experience (or eNPS) continuously and need integrations and simple operational reporting more than HR rollups in Viva. |
 | 3.4/5 | Custom | No | Choose AskNicely over Glint when customer feedback needs to be operationalized across branches and frontline teams, with assignments and accountability built in. |
 | 3.8/5 | Custom | Yes | Choose Refiner over Glint when your surveys need to appear inside your app and trigger from user behavior (not as part of HR engagement cycles). |
Detailed Review of Glint Alternatives
Let's take a closer look at each of these alternatives to help you decide which one is right for you.
1. Delighted - Best for NPS/CSAT programs
Delighted is a better fit than Glint when your primary goal is running customer (or employee) experience surveys like NPS, CSAT, CES, and eNPS on an ongoing basis. It’s template-led and designed for operational feedback loops, with multiple delivery channels (link, email, web, embed, SDK, and kiosk) and a long list of integrations. Unlike Glint, Delighted publishes pricing and includes a free plan, so it’s easier to trial and budget. The trade-off is that it’s not designed for deep survey research or complex questionnaires.
Delighted is a feedback survey tool for running customer and employee experience surveys like NPS, CSAT, CES, and similar templates..
Why Delighted is a good alternative to Glint?
Choose Delighted over Glint if you want a CX-style NPS/CSAT program with clear pricing and lots of integrations, not an HR-focused engagement platform inside Microsoft Viva.
Pros
- • Published pricing plus a free plan for testing
- • CX templates (NPS, CSAT, CES, eNPS, PMF) for fast setup
- • Many delivery channels beyond internal HR workflows
- • Integrations, REST API, and webhooks for routing feedback
- • Operational reporting (alerts, digests, pre-built reports)
Cons
- • Monthly response caps on paid tiers can get expensive at scale
- • Premium integrations require the Premium plan
- • Not aimed at research-grade surveys or advanced stats
Our experience with Delighted
In hands-on use, Delighted’s quickest path is template-first: pick NPS or CSAT, adjust wording, and publish through link/email/embed channels. The experience is optimized for ongoing programs and routing responses to other tools, not building complex survey structures.
How much does Delighted cost?
Delighted has a free plan (25 responses, 1 user) and paid tiers starting at $19/month, scaling mainly with response volume. Value is strongest if you run continuous CX programs and benefit from integrations, but response caps can become the main cost driver.
Key Differences: Delighted vs Glint
• Focuses on CX templates (NPS/CSAT/CES) rather than enterprise employee engagement programs
• Publishes pricing and includes a free plan; Glint pricing is not public in the provided materials
• More delivery channels for customer-facing collection (embed/SDK/kiosk)
• Integrations and API are a primary workflow (routing feedback to Slack/CRM/helpdesk)
• Less emphasis on HR manager action-planning and org rollups
2. AskNicely - Best for frontline CX workflows
AskNicely is a customer feedback platform centered on NPS/CSAT and follow-up workflows, especially for service businesses with multiple locations or frontline teams. Compared with Glint’s HR engagement focus, AskNicely is more about sharing customer feedback across branches, managers, and frontline staff, with features like leaderboards and scorecards. It supports channels like email, SMS, WhatsApp, QR codes, and in-app, plus workflow tools for case management and assignments. Pricing is quote-based, so it’s best when you already know you need a program-level CX tool rather than a self-serve survey builder.
AskNicely is a customer feedback platform built around NPS/CSAT surveys, frontline team visibility, and follow-up workflows for service businesses..
Why AskNicely is a good alternative to Glint?
Pick AskNicely over Glint if you need NPS/CSAT programs with frontline workflows and visibility; skip it if you want transparent pricing or a general survey tool.
Pros
- • Frontline visibility features (leaderboards, scorecards, TV display)
- • Omnichannel CX collection (email, SMS, WhatsApp, QR, in-app)
- • Follow-up workflows and case management for closing the loop
- • Unlimited users on plans (per pricing page)
- • Slack and Microsoft Teams integrations on higher tiers
Cons
- • No published pricing; quote-based and tied to response volume
- • No free trial (demo-led)
- • Annual-first contracts and potential overage charges
- • Some key features are paid add-ons (e.g., SSO, NiceAI)
Our experience with AskNicely
AskNicely’s workflow feels built for “always-on” CX: collect NPS/CSAT, route follow-ups, and keep teams engaged through visibility features. It’s less of a self-serve survey builder, and setup can depend on connecting your systems and data feeds.
How much does AskNicely cost?
AskNicely is sold on custom pricing across tiers (Learn, Grow, Transform), typically tied to response volume and annual contracts. It can be good value when the workflow features replace manual follow-up, but it’s harder to compare on budget without a quote.
Key Differences: AskNicely vs Glint
• Built around customer experience (NPS/CSAT) rather than employee engagement programs
• Stronger frontline adoption features (leaderboards/TV display) than HR rollups
• Quote-based, annual-first purchasing versus Glint’s non-public pricing (in provided sources)
• Channels include SMS/WhatsApp/QR for service contexts
• Emphasizes case management and follow-up workflows over survey design depth
3. Refiner - Best for in-app product surveys
Refiner is a strong alternative to Glint when your “listening” happens inside a product, not inside HR. It specializes in in-app surveys for web and native mobile apps, with precise targeting based on user traits, events, and behavior. You can run NPS/CSAT/CES/PMF programs and trigger microsurveys at key moments, then push data into your product and CRM stack (Segment/Rudderstack, Mixpanel/Amplitude, HubSpot/Salesforce, Slack/Teams, Zapier/Make, API/webhooks). Compared with Glint, it’s much more product-and-data-stack oriented, but paid pricing is not fully public.
Refiner is an in-app survey tool for collecting user feedback in web and mobile apps, plus link and email surveys..
Why Refiner is a good alternative to Glint?
Choose Refiner over Glint if you need in-app, behavior-triggered surveys with product analytics integrations rather than HR engagement rollups in Microsoft Viva.
Pros
- • In-app surveys for web plus mobile SDKs (iOS, Android, React Native, Flutter)
- • Behavior and event-based targeting/triggers for product feedback
- • Multi-channel options (in-app, popup, email, hosted pages)
- • Integrations built for product stacks (Segment, Mixpanel, Amplitude)
- • Unlimited responses on paid plans (per provided notes)
Cons
- • Paid tiers are quote-based, making pricing comparisons harder
- • Free plan is capped at 25 responses/month
- • Advanced features/integrations are tier-gated (Growth+ noted)
Our experience with Refiner
Refiner is quick to launch for basic in-app NPS/CSAT, but the real work is in targeting and triggers. If your user traits and events are clean (often via Segment/Rudderstack), the setup feels natural; otherwise, implementation can take time.
How much does Refiner cost?
Refiner offers a free plan and free trial, but paid plans (Essentials, Growth, Enterprise) are custom-priced. It can be good value if in-app targeting replaces manual sampling and follow-ups, but you’ll likely need a sales quote to budget accurately.
Key Differences: Refiner vs Glint
• In-app and mobile SDK survey delivery (not an HR listening tool)
• Targeting based on user traits/events/behavior rather than org hierarchy rollups
• Integrations aimed at product analytics and customer systems (Segment/Mixpanel/HubSpot)
• Paid pricing is not public; Glint pricing is also not published in the provided bundle
• More suited to microsurveys than structured employee engagement programs
4. Retently - Best for multi-channel CX tracking
Retently is designed for ongoing NPS/CSAT/CES measurement across customer touchpoints, with multi-channel distribution including email, SMS, and in-app web pop-ups. Compared with Glint, it’s a CX tool rather than an employee engagement platform, and its reporting is oriented around trends, benchmarking, and routing follow-ups. It also promotes AI-based sentiment/text analysis for open-ended feedback. Pricing starts at $99/month, so it tends to fit teams running a real CX program rather than occasional surveys.
Retently is a customer feedback survey tool for running NPS, CSAT, and CES programs across email, SMS, and in-app channels..
Why Retently is a good alternative to Glint?
Retently is a practical alternative to Glint for CX tracking across email/SMS/in-app, but it’s priced more like a program tool than a lightweight survey builder.
Pros
- • CX programs out of the box (NPS, CSAT, CES)
- • Email, SMS, and in-app web pop-up distribution
- • Automations for reminders and follow-ups
- • Alerts via Email, Slack, and Teams
- • Ecommerce integrations listed (Shopify, Gorgias, Klaviyo)
Cons
- • No permanent free plan (14-day trial only)
- • Starts at $99/month, which is high for occasional use
- • Seat/campaign limits on Basic plan
- • Enterprise pricing not transparent
Our experience with Retently
Retently is set up for pre-defined CX programs, so launching a campaign is faster than starting from a blank survey. The product feels more constrained if you try to use it for complex questionnaires outside NPS/CSAT/CES-style workflows.
How much does Retently cost?
Plans start at $99/month (Ecommerce Basic), with higher tiers at $299/month and Enterprise custom. It’s easier to justify when you run recurring, multi-channel CX programs; for ad hoc surveys, the entry price can be hard to justify.
Key Differences: Retently vs Glint
• CX measurement focus (NPS/CSAT/CES) rather than employee engagement programs
• Built-in SMS and in-app web pop-up distribution
• Published starting price ($99/month) unlike Glint’s non-public pricing in the provided notes
• Emphasis on trends/benchmarking over HR manager action planning
• Not positioned for broad, research-style survey design
5. Nicereply - Best for helpdesk CSAT
Nicereply is aimed at support and CX teams that want lightweight CSAT/CES/NPS collection tied directly to helpdesk workflows. Compared with Glint, it’s less about employee engagement and more about measuring service experiences after tickets or conversations, including post-resolution emails and in-signature surveys. Integrations with tools like Zendesk, Front, Freshdesk, and Help Scout are central to the product. It’s typically not the right replacement if you need Glint-style internal engagement rollups, but it’s a strong option for support CSAT programs.
Nicereply is a customer feedback survey tool focused on CSAT, CES, NPS, and related one-click surveys for support and CX teams..
Why Nicereply is a good alternative to Glint?
Choose Nicereply over Glint if your main need is support-ticket CSAT/CES/NPS via helpdesk integrations rather than internal HR listening.
Pros
- • Helpdesk-first workflows (post-resolution, in-signature surveys)
- • Integrations with popular support tools (Zendesk, Front, Help Scout, Freshdesk)
- • Purpose-built one-click CSAT/CES 2.0/NPS experience
- • Unlimited active surveys on paid plans
- • Pricing aligns to response volume and seats (support-team model)
Cons
- • No permanent free plan (trial only)
- • Response caps and auto-upgrades if you exceed limits
- • Advanced survey logic and question depth not clearly documented
Our experience with Nicereply
Nicereply is straightforward for common CX workflows like post-resolution email surveys and website pop-ups. It feels less optimized for multi-page surveys with complex branching, which matches its support-feedback focus.
How much does Nicereply cost?
Paid plans start at $79/month billed monthly ($59/month billed annually), with higher tiers scaling by response volume and seats. It’s a clearer fit when you can forecast monthly support volume; costs can rise if you regularly exceed response caps.
Key Differences: Nicereply vs Glint
• Helpdesk-centric CX feedback versus HR employee engagement programs
• Designed around post-resolution and in-signature surveys
• Integrations emphasize support tooling rather than Microsoft Viva alignment
• Pricing is published; Glint pricing is not published in the provided materials
• Not positioned for broad survey research or complex questionnaire design
How to Choose the Best Alternative to Glint
Start by deciding whether you’re replacing Glint’s employee listening use case or moving to a different kind of survey program (customer feedback, product surveys, or general forms). Next, compare distribution needs: in-app targeting, email/SMS, embeds, or internal-only links. Then look at pricing transparency and limits (response caps, seats, or annual contracts), because Glint and several CX tools are quote-based. Finally, confirm reporting needs: dashboards for operational follow-up versus research-style exports and analysis.
Our Testing Methodology
We test each survey tool by creating real-world scenarios: a simple contact form, a complex multi-step application, and a payment collection form. We evaluate ease of use, design customization capabilities, logic features, and the actual respondent experience. We also verify pricing claims and test customer support responsiveness to ensure our recommendations are practical and reliable.
Read our full methodology →Summary
Glint is primarily an employee engagement and internal listening tool, so the best alternative depends on what you actually need to run. For ongoing customer feedback programs, tools like Survicate, Delighted, Retently, and AskNicely offer templates and operational workflows Glint doesn’t focus on. For in-app product feedback, Refiner is purpose-built for targeting and triggering surveys from user behavior. If you just need quick, lightweight surveys, Google Forms (or a form builder like Fillout or Jotform) can be simpler and easier to price.