forms.app Review
forms.app is an online form builder for teams with unlimited users and submissions, that also supports surveys and quizzes.
TL;DR
forms.app is a practical pick for straightforward feedback surveys and embedded website surveys, especially if you want unlimited submissions and team members. If you need deeper survey analytics and research-oriented reporting, you will likely want a more survey-first platform.
Overview
forms.app lets you build surveys and collect unlimited responses. It offers common question types, conditional logic, multiple endings, and customizable themes. You can share surveys via link or embed them on a site, and connect responses to other apps through native integrations, webhooks, or Zapier. It also includes AI-assisted form creation and response insights (listed as Beta), plus features like payments and e-signatures that are useful when a survey doubles as a workflow. The free plan is unusually generous for basic survey collection, with unlimited responses and unlimited team members; paid plans mainly add more forms, storage, branding removal, and advanced analytics options like drop-off analysis and partial submissions.
Ease of Use 4.5/5
We found forms.app straightforward to build with thanks to its drag-and-drop editor, lots of templates, and quick ways to publish via link or embed. Logic setup is approachable for common flows (show/hide questions and multiple endings) without feeling like a specialist research tool. Team access is also baked in, including on the free plan, which makes it easier to share ownership than many entry-level builders.
Features 4/5
For surveys, it covers the basics well: 30+ field types, conditional logic, multiple pages, recall answers (piping), file uploads, and integrations (including webhooks and Zapier). On higher tiers you get more serious response controls and analytics like drop-off analysis and partial responses, which helps when you care about completion behavior. Where it starts to feel more form-first than survey-first is in advanced research analysis (things like crosstabs and statistics) and experiment-style tooling (for example randomization).
Key Features
Lacking Features
Looks & Design 5/5
Respondent-facing forms look modern, and the combination of 20+ themes and optional custom CSS gives you real control over branding. Embed options include more than a basic iframe, which helps when you want the survey to feel like part of a site. If you need a fully white-labeled experience, branding removal is tied to paid plans.
Customer Satisfaction 4.5/5
forms.app publishes a help center, templates, and offers support channels including live chat, which usually makes day-to-day troubleshooting easier. The product also leans into AI for creation and response insights, but we would treat the AI insights (listed as Beta) as a bonus rather than something to base reporting workflows on. Unlimited team members on every plan, including free, makes collaboration straightforward without per-seat fees.
forms.app Pricing 5/5
The free plan is unusually usable for survey collection: unlimited responses and unlimited team members, plus conditional logic and e-signatures, though you are capped at 5 forms and 10 MB file storage. Paid pricing starts at $19/month (annual billing; $29/month monthly) and the main upgrades are more forms, storage, branding removal, and analytics add-ons on Pro/Premium. Overall it is good value for operational forms and lightweight surveys, especially at higher response volumes where competitors charge per response.
Free
- Up to 5 forms
- Unlimited responses/month
- Unlimited team members
- All 30+ field types
- Conditional logic
- Unlimited questions
- E-signatures
- Pre-filled forms
- Unlimited notifications
- 10 MB file storage
- Auto-scoring
- Unlimited payments
- Live support
- AI-powered features
Basic
- Billed annually ($29/month if billed monthly)
- 25 forms
- Unlimited responses/month
- Unlimited team members
- 10 GB file storage
- 100 MB max file upload
- Remove branding
- Includes everything in Free
Pro
- Billed annually ($39/month if billed monthly)
- Unlimited forms
- Unlimited responses/month
- Unlimited team members
- 100 GB file storage
- Drop-off analysis
- Custom subdomain
- Custom CSS
- Multi-lingual forms
- Includes everything in Basic
Premium
- Billed annually ($79/month if billed monthly)
- Unlimited forms
- Unlimited responses/month
- Unlimited team members
- 1 TB file storage
- Custom domain
- Partial responses
- Priority support
- Meta Pixel and Google Tag Manager
- Includes everything in Pro
Pros & Cons of forms.app
Pros
- • Unlimited submissions and team members
- • Conditional logic and multiple endings for surveys
- • Survey sharing via link and flexible embed options
- • Large template library (5,000+ templates) and 20+ themes
- • Native integrations plus webhooks and Zapier
- • Payments via Stripe and PayPal (useful for paid registrations)
- • Pro/Premium options for drop-off analysis and partial responses
Cons
- • Free plan limited to 5 forms and 10 MB file storage
- • Advanced analysis features appear tier-gated (e.g., drop-off analysis, partial responses)
- • AI insights listed as Beta, so expectations should be cautious
- • No hands-on evidence in reviewer notes about research-grade analytics depth
The Verdict
forms.app covers the core workflow for creating, sharing, and collecting survey responses, and it includes helpful extras like templates, conditional logic, and multiple endings. The free plan is strong for simple survey programs thanks to unlimited responses and team members, while paid tiers mainly add more forms, storage, branding controls, and analytics like drop-off analysis and partial responses. It is best for customer feedback, lead-gen surveys, event/registration surveys, and quick internal questionnaires where you want fast setup and easy sharing. Teams that need advanced analysis, complex research workflows, or highly specialized reporting should compare dedicated survey research tools before committing.
How forms.app compares to other survey tools
This review has been researched and written following our strictly standardized OnlineSurveyTools methodology. We believe in transparency and consistency.
- We create real accounts and build actual forms.
- We test specific features like logic, payments, and integrations.
- We evaluate the respondent experience on mobile and desktop.
- We verify pricing claims and support responsiveness.